Refund Policy

1. Scope

This Policy applies to one-time credit packs and subscriptions purchased for Less Pictures. It explains how to request a refund, how usage affects eligibility, and how subscription cancellation differs from a refund. Any mandatory consumer right that applies where you live takes priority over this Policy.

2. Request window

Submit a refund request within 14 calendar days after the charge. A later request may still be considered for a duplicate or incorrect charge, an unauthorized transaction, non-delivery, a continuing technical failure, or where applicable law requires a longer period.

3. When a refund may be approved

A full or partial refund may be approved when:

• you were charged more than once for the same purchase;
• the charged amount or product differs from the checkout confirmation;
• a confirmed payment did not deliver the purchased credits or subscription entitlement and we cannot correct it promptly;
• a material technical problem prevents use of the purchased service and reasonable troubleshooting does not resolve it;
• the purchase was unauthorized, subject to identity and payment-provider review; or
• a refund is otherwise required by applicable law.

4. Credit usage and AI results

If none of the paid credits from a one-time pack have been used, an approved request will generally be refunded in full. If paid credits have been used, we may decline the request or calculate a partial refund based on the unused portion, except where law requires otherwise. Credits restored automatically after a failed cleanup are not treated as consumed.

AI results naturally vary. Dissatisfaction with a result does not by itself guarantee a refund when the service completed as described, particularly because every eligible account receives one successful cleanup free before paid use. We will still review claims involving persistent technical failure or a material difference from the advertised service.

5. Subscriptions and cancellation

Canceling a subscription stops future renewals; it does not automatically reverse a charge already completed. Use any cancellation method offered by the payment provider or email us at least 48 hours before renewal so we can help stop the next charge.

A subscription charge requested within the 14-day window may be refunded when there is a billing error, non-delivery, unresolved material technical failure, or when the subscription credits have not been materially used. Usage and any credits already granted will be considered when deciding whether a full or partial refund is appropriate.

6. How to request a refund

Email support@less.pictures from the address associated with your account and include:

• your account email;
• the Waffo order or transaction identifier, if available;
• the purchase date and product or plan;
• the reason for the request; and
• screenshots or error details that help us investigate, if relevant.

We may ask for additional information to verify account ownership, payment, delivery, or usage. Do not email a complete card number, password, or government identity document unless a verified payment provider specifically requests it through its secure process.

7. Approved refunds

Approved refunds are sent to the original payment method through Waffo Pancake or the relevant payment partner. We may remove the corresponding credits or entitlement when a refund is issued. The refund is typically visible within 5–10 business days after processing, but timing is controlled by the payment network and your bank and may be longer.

8. Unauthorized charges and disputes

If you believe a charge is unauthorized, contact us promptly and also protect the affected payment account. If you disagree with a decision, reply with any additional evidence so we can review it. Nothing in this Policy prevents you from using rights available through your payment provider or applicable consumer law.

9. Changes and contact

We may update this Policy for future purchases and will change the effective date above. A change will not remove rights that already apply to a completed purchase. Questions and requests should be sent to support@less.pictures.